Day #24: The line that will help you build a buffer before your "NO"

You know not to say "Yes" on the phone-- but what DO you say instead?

1 Brief but Useful Tool Today:

1. I realize I gave you the insights from Daniel Kahneman and Oliver Sacks on Day #21 to never say yes on the phone. What I did not give you was a line to use in order to make that process a little easier. Once again, I’ll be sharing one from someone way smarter than me:

   In Greg Mckeown’s excellent book Essentialism: The Disci…